Policies & Announcements

Guest services

Policies & Announcement

Please click here to read Astir Palace’s Entrance policy

Hotel Policies

Check in: 3:00 PM     Check out: 12:00 PM 

Alcohol Policy

We are pleased to serve alcoholic beverages to guests over 18-years-old (with valid identification).

Minimum Check-in Age Policy

Guests must be 18 years or older with photo identification to reserve and check-in to a room.

Check Acceptance Policy

We regret that personal checks are not accepted as method of payment. Travelers checks are accepted, with valid identification.

Connecting Room Policy

The resort is pleased to offer connecting rooms for guests' convenience. Please make requests as early as possible to ensure availability.

Extra Bedding Policy

It is our pleasure to offer extra beds, upon request, for children.

All children under 12 years stay free of charge when using existing beds. All children from 3 to 12 years are charged EUR 30 per night per person for extra beds. Children over 12 years or adults are charged EUR 70 per night per person for extra beds.

Please contact the resort for more information.

Facility Use Policy

Usage of the Arion Spa facilities—such as the indoor pool, sauna, and steam bath—is subject to an entrance fee. Children 16 years old and younger are permitted to use only the indoor pool from 9am to 2pm and only if accompanied by an adult. Children are not permitted to use the Heat Experiences or the gym area. Towels for the beach and pool areas are available in guest rooms and bungalows, and are refreshed daily.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Late Checkout Policy

While we are unable to guarantee late checkout, we will do our best to accommodate requests based on availability. In the case of a late checkout between 12 noon and before 6pm guests will be charged 50% of one night’s room rate. After 6pm, guests will be charged one night’s room rate.

Summer Visitor Admittance Policy

During the summer, from May 16 to September 20, registered resort guests may host up to two visitors for a fee of 20 EUR on weekdays and 30 EUR on weekends. Suite and bungalow guests are exempt from these charges.

Pet Policy

The Arion Resort & Spa is delighted to welcome pets to our resort. We permit one dog or cat (18 kg/40lbs or less) per room and provide the following amenities for their comfort: a bowl, bed and mat, and Pet Welcome Kit. Guests are required to sign a liability waiver at check-in and a non-refundable 100 EUR cleaning fee per room, per stay will apply.

We kindly ask that guests observe the following regulations when travelling with their pets:

  • To utilize the 'Dog/Cat in Room' door hanger at all time.
  • To keep all dogs on a leash when outside the room. Please note that we do not permit pets in the resort's meeting rooms or restaurants.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

All services must be paid for at the time they are rendered or upon checkout. We are pleased to accept cash, travelers checks, or any major credit card.

Smoking Policy

We regret that smoking is not permitted in any guest rooms, suites, or indoor public spaces.

Waitlist Policy

Guests should contact the resort directly to place their names on a waiting list for guest rooms and suites. They will be contacted as accommodations become available.